Client information

The windows look great by the way, never knew I would be excited about clean windows before, but it really has made such a difference!
Many thanks
Ky
29/05/20

Email:

info@dlcleanwindows.co.uk

Call: 

01392 984 985

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 Thank you for joining the DLcleanwindows rounds!

 

This page is to provide information and hopefully answer some very common questions!

 

Reminders and Payment

If you have opted for a regular window clean, you will receive an email reminder a few days before each clean. We can also send a text reminder, please provide a telephone number to send this too.

 

Please make sure we have access, gates, garage doors unlocked or keys/codes etc provided. Hopefully the two reminders will prevent this, but if access is not possible, your charge will remain at your full normal charge. We are unable to fill the missed time slot and the missed windows will be dirtier on the next clean. If you'd like a return visit to clean the missed windows/doors, as this will be outside the normal round and incur additional travel costs, if we are able to do so, will again be charged at your regular full charge.

 

Now only accepting new customers using the payment system. This is to prevent the problems associated with setting up bank transfers (bank account name mismatch) and although many do pay on time, a few customers pay late. With everyone having busy lives it's easily forgotten! It also saves admin time, mis-matching customer payments to cleans. It's easy to cause mistakes. Especially difficult if using a bank account in a different name or not using a reference we can match such as the address or customer number.

 

The payment system by GoCardless is a one time set up and forget, you never have to worry about matching the account or logging on to your internet banking again!
A direct debit, it isn't automatic. Linked with our scheduling software, only once the job status has been changed to 'done', can the payment be processed.

A very safe system, fully regulated and covered by the direct debit guarantee, you get an email informing you of the transaction, can cancel at any time and I've been told even have the payment refunded after it has gone through. Something you can't do with a bank transfer! (Although I've never had anyone do that so no idea how it works!)

If we don't carry out the clean you don't get charged, for example if the van breaks down and we don't manage to get to you.

We no longer provide invoices (can do on request) for those using the payment system, which saves wasting paper, ink and envelopes. Trying to be a bit more environmentally conscious and save waste! Most invoices and envelopes end up in the bin after all!

 

Here's the link to set up or use the form below:

 

http://app.cleanerplanner.com/pay?Method=GoCardless&OrganisationId=OR00003CQ0VFCH

 

A late payment fee of £25.00 will be added after 60 days and every 30 days thereafter.

 

 

 

 

Window cleaning

Our 'go-to' method is to use mop and squeegee for internal window cleaning and pure water through water fed poles for exterior window cleaning.

 

Using water fed poles, we will scrub the glass and frames using a specifically designed window cleaning, soft bristled brush, lifting the dirt, to then be rinsed away with the flow of pure water. Pure water does not require drying. A light use of detergent, our preferred is Ubik 2000, may be used to assist with heavy deposits such as green algae.

 

Using traditional methods - a mop with a light detergent is used to scrub the glass, to lift dirt from the surface. A rubber blade is then used to remove the water.

 

There may be hard water staining, scratches or marks that may be hidden by a film of general dust and dirt on initial inspection and quotation.

A first clean and further routine maintenance cleaning, does not include the removal of stubborn marks, hard water staining, or repair of scratches, damage etc. It only includes what is possible using standard window cleaning equipment, the process of scrubbing with a window cleaning brush, mop or cloths and a light detergent, our preferred being Ubik 2000. 

The first clean especially may reveal hard water staining, marks, scratches and damage or more and we can then advise further.

Routine window cleaning once a month r every other month, will usually prevent the build up of hard water staining.

 

External window cleaning includes the glass, either upvc, wooden or aluminium frames and sills.

 

Spotting

Water's natural state is not pure. Therefore pure water acts like a magnet actively absorbing contaminants such as dirt, minerals and chemicals. We expect spotting may occur on your first couple of cleans, especially if transitioning from traditional window cleaning methods to pure water and water fed pole methods.

 

There are a couple of reasons for this :

 

1-Upvc air vents in particular tend to get very dirty and whereas some window cleaners avoid these, we would rather clean them. This usually causes water drip marks down the middle of the glass. Very easy to splash or get water up into the air vent when giving them a good scrub. It then drips for ages!

 

2-Chemicals such as glass cleaners gets absorbed by the rubber seals around the glass. Pure water will draw these out during the drying process. A natural process that rain water also causes. There is no way to speed this up this process. Depending on how much and what has been used will determine how long this will take. Windolene in particular for some reason seems to take awhile to clear..?

This usually causes spotting along the edge of the glass.

 

Poor technique usually results in spotting all over the glass. You can normally see if the operator is left or right handed and the rinse pattern used!

 

Rain water is not actually dirty. Measuring total dissolved solids (or tds) pure water measures 0ppm (parts per million). By taking readings myself, I have found rain water to measure around 30ppm (taken from my shed, A cleaner/better rainwater harvesting would result in a lower tds!). Our tap water to vary from 100-150ppm depending on the time of year. Rain water being reasonably low tds, it is the dirt already on the windows or above that is dislodge during rainfall, or things such as the chemical residue in the seals and the natural absorption process mentioned above, that will appear as spotting. That's why using pure water to clean windows, removing all the dirt and chemical residues, leaves a longer lasting finish than traditional mop and squeegee!

 

For a squeegee to glide across the glass, an agent has to be used. This leaves a film for dust and dirt to stick to and is absorbed by the rubber seals causing spotting when it rains. Although mop and squeegee give an immediate shine, we find it is short lived and soon looking grubby again, why we prefer to use water fed poles.

It is also far safer to be able to clean the windows from the ground, than working from a ladder! 

 

Please make sure to give the insides a wipe over first! In autumn especially when the sun is lower. It will look streaky and can usually see when a cloth has been used to wipe over the glass.

 

Complaints

We are always very happy to return and re-clean as soon as possible, usually much less but we aim to do so within 14 days.

Just get in touch and let us know on the day or the next day of your clean. Letting us know quickly helps us to assess the problem. We try our best but we do sometimes get our things wrong. It happens! It's physical work after all and we may have had a long day!

It could also be something simple such as cleaning the windows in a different order, or there could be another problem such as our equipment, filters, pumps, brushes etc! We would rather rectify the problem so please do let us know.

 

Cancellation

Your service is as outlined in your quotation, if electing a regular service it is a continuous contract until modified or cancelled.

Cancel at any time preferably by email, up to 2 days prior to your next scheduled clean.

If you would like to cancel please let me know via email - info@dlcleanwindows.co.uk 

 

Plants

We use a 5 stage filtration process to filter tap water. The run-off from cleaning the windows is safe for plants. Pure water although very good for hydration purposes, as plants do not need to filter out the impurities, it actually doesn't offer much nutritional value as it lacks the natural minerals and elements needed.

 

Gutter clearing

Our method is to use a gutter vacuum system, so we can suck out debris safely from the ground. A powerful vacuum that can lift some surprisingly large bulky growths!
We will on occasion still have to use a ladder to reach and clear downpipes and elbows or severely blocked gutters. We can only do so up to 10m, around the height of the guttering of a fairly typical house, due to safety and insurance reasons. Any higher will usually require alternative access equipment such as a cherry picker, scaffolding or tower. Luckily the gutter vacuum is usually strong enough to clear most blockages! 

 

We have had customer who have added gutter guards or hedgehogs to their guttering. Often these devices cause more issues then they solve! Slowing the flow of water which helps debris to build in the gutters. Providing something for roots to wrap around and plants to grow. We'd recommend not to use these devices and if blockages are a problem, to plan a routine maintenance clear at a suitable schedule. This will all depend on the aspect of the property, moss on the roof, nearby tree's etc.